We’re committed to making your Audio Xciter experience a great one. If you have any issues, please read through these frequently asked questions. Often the answer can be easily found. If not, please use the contact us link at the bottom of this page. We’ll try to help you as quickly as possible.
CAN I TEST DRIVE THE AUDIO XCITER APP?
Absolutely. Audio Xciter is available as a free download in the iTunes app store. Test out the power and excitement of Aphex’s legendary pro DSP (digital sound processing) with your favorite music for fifteen minutes each day; it also works with your audio books and podcasts. At any time you can purchase unlimited use within the app (go to the More screen and touch In App Purchase).
DOES IT ONLY WORK ON THE IPHONE?
No. Audio Xciter works on all iOS 5.0+ devices, providing Aphex digital sound processing technology and functionality.
CAN I USE THIS APP ON MY IPAD?
Yes. Audio Xciter works on iPads running iOS 5.0. Aphex is working on a version of the Audio Exciter that will be optimized for iPad.
HOW DO I GET UNLIMITED USE OF AUDIO XCITER?
Upgrading from the free demo to Audio Xciter or Audio Xciter Studio gives you unlimited listening time using the Aphex processing. No subscriptions. No data charges. Go to the More screen and touch In App Purchase.
DO YOU OFFER UPGRADES?
Yes. As stated above, you can upgrade to unlimited use Audio Xciter or Audio Xciter Studio from within the app. Go to the More screen and touch In App Purchase. Audio Xciter Studio gives you the ability to make custom adjustments just like the pros do in the studio.
HOW DO I UPGRADE TO THE STUDIO VERSION WITH ADJUSTABLE SETTINGS?
Go to the More screen and touch In App Purchase. You can upgrade to the Studio Version directly from the Audio Xciter Demo or from Audio Xciter.
DO YOU ISSUE UPDATES?
Yes. Maintenance updates will be released from on a regular basis as needed. Update notifications will automatically appear in your device just like your other app upgrades.
WILL THIS APP MAKE MY MOVIES SOUND BETTER?
The Aphex Audio Xciter is designed to enhance everything within your iTunes library: music, audiobooks and podcasts. At this point, Audio Xciter does not support video playback.
WILL THE APP WORK WITH PANDORA, SPOTIFY, YOUTUBE OR OTHER STREAMED MUSIC?
Audio Xciter was designed to maximize sonic quality and needs to see an entire sound file in order to work its magic. Streamed music files don’t allow this.
DOES AUDIO XCITER COPY MY SONGS INTO THE APP?
No. It does not copy your audio files, preserving your valuable storage space. Audio Xciter automatically reads your existing Apple Music Player music and playlists. All the processing is done in real time.
CAN I USE MY ITUNES PLAYLISTS?
Yes. As stated above, all the music and playlists on your device are immediately accessible by Audio Xciter and there’s no copying of files so the app will not use up your device’s storage capacity.
CAN I CREATE NEW PLAYLISTS?
Yes. Playlists created in this app will play on this app and on the iTunes player. However, they will not sync back to your computer’s version of iTunes.
WHO IS APHEX?
Founded in 1975, Aphex is an innovator of audio enhancement technology, and a leading manufacturer of high-quality dynamics and signal processing products for the professional audio, broadcast, fixed installation, musical instrument, touring-sound and home-recording markets. Just about every major artist, musician, engineer and producer has used Aphex in the studio and on tour. In fact, everything at the Grammys and Oscars was run through Aphex gear.
In the early days, the Aphex technology behind Audio Xciter was licensed by artists such as Paul McCartney, Bruce Springsteen, Led Zeppelin, Pink Floyd and many others at $30 a minute! Now Audio Xciter offers users the Aphex’s newest patented technology for the one-time cost of a coffee!
IS THIS APP JUST FOR PROS?
No. Audio Xciter was created for anyone who enjoys music and wants a higher quality audio experience as they play their mobile devices.
Audio Xciter represents the first time that Aphex pro technology has been made available to consumers. As everyone knows, MP3 and other digital audio formats have taken a lot of performance out of music and voice. Even the highest bit-rate digital files lose detail from the original performance to your device. Aphex’s professional studio technology instantly restores the detail, richness and spaciousness to your audio experience.
WHAT’S THE TECHNOLOGY BEHIND THIS APP?
The Aphex Audio Xciter process uses a patented method of dynamically restoring and enhancing the harmonics and low frequencies present in audio that get mashed down by bit-reduced formats such as MP3 and “lossless” formats.
ARE THERE OTHER BENEFITS BEYOND BETTER SOUND?
Yes. With greater detail and impact, you can listen at lower levels, greatly reducing listening fatigue. You’ll also notice that Audio Xciter makes speech and vocals more intelligible – this has been tested by major hearing institutes, and further reduces listening fatigue.
I’M NOT AN AUDIO EXPERT AND I’VE BEEN HAPPY – WILL I HEAR A DIFFERENCE?
Yes. Lots of people have never experienced good quality sound and are stuck in the rut of “good enough” that’s been forced on them by device manufacturers. Like many experiences in life, once you hear your beloved music WITH the Audio Xciter turned on, you’ll instantly “get it” and you’ll never want to listen to your music without it.
I’M LOSING SOME OF MY HEARING. DOES THAT MATTER?
No. Generally, high frequencies are the first to be affected by hearing loss. Since this app enhances high frequencies, it helps restore your ability to hear and enjoy your music. We’ve provided multiple “settings” in order to give you the flexibility to maximize your experience and ability to hear detail. You can also prevent further hearing loss by keeping your listening volumes moderate, which is one of the documented benefits of the Aphex technology – you can get all the emotion and impact out of your music without the need to turn it way up.
I ONLY USE HIGH QUALITY MUSIC FILES (LIKE LOSSLESS OR RIPPED CDS). DO I NEED THIS APP?
Yes. Regardless of original file quality and hardware, Audio Xciter will provide dramatic improvement. Try it out on all your file formats.
DOES THE APP HELP WHEN I DOCK MY DEVICE AT HOME OR IN MY CAR?
Yes. When you dock your device, you’re still playing – and enhancing – the audio files being played back. You can use Audio Xciter with most dock, wireless and Bluetooth devices. This feature makes it fun to show off your music on your friends’ home and car systems. Note that some car audio systems treat mobile devices simply as a music storage “disc” and not as a player. In these rare cases, the functionality of your device and the app will not be usable as you manipulate songs via an in-car controller.
DOES THE APP SOUND THE SAME ON DIFFERENT DEVICES?
Audio Xciter is the same from device to device (iPhone 4, iPod Touch and iPad – all iOS 5.0+) with and without processing. There is no difference between our app with the processing off and the native iOS app. If someone claims there is, they’re likely using the iTunes EQ (turn it off in Settings > Music).
ISN’T THIS JUST AN EQUALIZER LIKE APPLE OFFERS?
No. Equalizers statically alter the frequency response of audio, meaning that they do not react to the audio itself. Audio Xciter is a smart circuit that dynamically reacts and constantly adjusts, in real-time, based on the audio signal being played, all without “latency” (lag). No EQ can do what Aphex has proven in studios and on stage with major artists and producers – and now, on mobile devices!
WHY IS THIS APP BETTER THAN THE OTHER MUSIC ENHANCEMENT APPS I’VE SEEN?
As mentioned earlier, Aphex is known as the leader in professional recording studios, concert venues and broadcasts, because of the power of its patented, proprietary technologies. It’s these technologies that provide a level of performance unknown in the world of apps. Aphex’s method of audio analysis and enhancement has been copied but never duplicated in the pro audio world and the same is true for the app world.
From a technical standpoint, others use EQ and other lesser techniques that “color” your music, creating a false or inaccurate sound while also raising the “noise floor” and overall volume, as their methods not only increase specific frequencies, they also increase all the distortion and noise in the signal, resulting in a poor mix, louder music, power drain and listening fatigue.
WHY DON’T YOU HAVE ASSORTED CHOICES FOR DIFFERENT MAKES OF HEADPHONES, ETC.?
Aphex has worked hard to create more effective technology that is also simple to use. Our technology works on the audio signal, not the device, so it doesn’t matter what you plug into. Our default settings are designed to enhance the audio on any playback system – all without the need to customize to a specific hardware product. Our goal has been better technology, not more complexity.
DOES THIS APP USE MORE OF MY BATTERY POWER?
Audio Xciter makes no exceptional demands on battery power.
WHAT IF SOME OF MY MUSIC IS DRM ENCODED?
DRM, or “digital rights management,” was used as a form of copy protection for downloadable music files by a few labels. iTunes ceased distribution of DRM protected music files in 2009. If you have some of these older files, they can be updated to non-DRM versions either by using the iTunes Plus link on the iTunes Store home page (it will find all your DRM songs and offer update options) or you can burn DRM tracks to a CD and then re-import them.
DO I REALLY NEED THIS APP?
It’s a simple case of not realizing you need something until you experience it. Sort of like getting your first computer or cell phone – “who needs it?” leads to “how did I live without this?!” You’ll feel like you just transformed your entire music collection – and we all know how much passion, time, energy and money goes into creating a personal collection. This app is guaranteed to be the best purchase you make this year!
HOW DO I USE THE SETTINGS?
Audio Xciter Studio allows you to adjust the pro processing in different ways for different songs, genres, etc., as you like for your ear. In the Now Playing screen, touch the Settings button, just below the song progress bar. If this is not visible, touch anywhere in the album artwork area to make the controls appear and then touch the Settings button. It’s also possible to get to the Settings screen from the More screen.
Everyone’s ears are slightly different, but by trying the Low, Medium or High presets, you should be able to find the amount of Aphex processing you prefer. Want even more adjustability? Upgrade to Audio Xciter Studio to get full “custom” control of all six Aphex process functions, just as the pros use in the studio.
CAN YOU EXPLAIN THE VARIOUS CONTROLS IN THE SETTINGS WINDOW?
Once you do the in-app upgrade to Audio Xciter Studio, you’ll have total control over the powerful Aphex processor. Here are brief explanations for each of the six controls:
• “AE TUNE” – This adjusts the point in the frequency spectrum where the app’s treble enhancement occurs. Higher settings add “air” to the sound while lower settings bring up the midrange, like vocals and guitars. Setting this very high could become inaudible, depending on the capabilities of your speakers, ear buds or headphones.
• “HARMONICS” – This determines how much harmonic enhancement gets added by the app. The effect of this control can be subtle or very pronounced since it is dynamically dependent on the program material. There is no wrong setting here; experiment and set it to what sounds good to your ear.
• “AE MIX” – This sets the amount of treble enhancement added by the app, including the harmonic enhancement.
• “DRIVE” – Use this control along with the blue Drive indicators. Set it so the Drive indicators illuminate with the bass pulse or beat of the audio. This optimizes the patented Aphex process that dynamically enhances the bass frequencies for a bigger and punchier sound with minimal increase in level.
• “BB TUNE’ – This adjusts the point in the frequency spectrum where the app’s bass enhancement occurs. Lower settings will fatten up the audio while higher settings can be useful to thicken up very old recordings that don’t have much low end. Settings that are very low could be inaudible, depending on the capabilities of your speakers, ear buds or headphones.
• “BB MIX” – This sets the amount of bass enhancement added by the app. Use it in conjunction with the Drive control. Once Drive is set to illuminate with the bass pulse or beat of the audio, use BB Mix to suit your taste.
CAN I SAVE MY SETTINGS?
With Audio Xciter Studio, your “custom” settings will be saved until you change them. In the future, we will offer you the ability to save multiple custom settings and even link them to specific music or songs. We are constantly working to improve the user experience and make it more interesting and fun for you to interact with your music.
CAN I GET HELP IF I NEED SUPPORT?
This app is designed to be as easy to use as the Apple Music Player; your music is organized in a familiar interface so you’ll be able to use the app as soon as you download it. If you do experience a problem, use the support feedback form at the bottom of this page and we’ll respond with personal support. We’ll also take your input, suggestions and problems into account as we develop app updates.
CAN I SHARE THE APP WITH MY FRIENDS?
Of course. Encourage your friends to download the Audio Xciter demo app and experience it with their own audio library. And remember, if you’re using the Studio version of the app, you can share your favorite custom settings with your friends and let them hear what you think sounds great for a given song, album or genre!
CAN I POST COMMENTS OR A REVIEW ON THE APP STORE?
Please do. All comments are appreciated and used to improve the app.
CAN I POST ABOUT THE APP TO FACEBOOK OR TWITTER?
Absolutely. Go to the More button and then hit About and you’ll see links for Facebook and Twitter, Post a comment, a photo or a short video and tell your friends that you’ve found a way to bring your entire music collection to life.
DO YOU OFFER ANY MERCHANDISE (T-SHIRTS, STICKERS, ETC?)
We’ll be at music festivals throughout 2012 and beyond. Stop by and get your Aphex merch!